REFUND POLICY (MOKSIT)

Refund Policy

At MOKSIT, we strive to provide premium quality products and a smooth shopping experience. Please read our refund policy carefully.

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1. Returns & Exchanges

We offer returns or exchanges under the following conditions:

• The product is damaged, defective, or incorrect
• The request is raised within 7 days of delivery
• The product is unused, unwashed, and in original condition with tags

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products purchased on clearance or special sale
• Used, washed, or customer-damaged items

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3. Refund Process

Once your return request is approved:

• The product will be picked up by our delivery partner
• After inspection, the refund will be processed

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4. Refund Mode

• Prepaid Orders: Refund will be credited to the original payment method
• Cash on Delivery (COD): Refund will be processed via bank transfer or UPI

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5. Refund Time

• Refunds are processed within 5–7 business days after product inspection
• It may take additional time depending on your bank/payment provider

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6. Shipping & Delivery

• Orders are delivered within 5–6 business days
• Delivery time may vary based on location and unforeseen delays

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7. Return Shipping Charges

• If the return is due to our mistake (wrong/damaged product), return shipping is free
• For size exchange or other reasons, minimal return charges may apply

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8. Cancellation Policy

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not possible

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9. Contact Us

For any return, refund, or exchange queries:

📧 Email: info.moksit@gmail.com
📞 Phone: 8735014947

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By placing an order with MOKSIT, you agree to this Refund Policy.